777play Privacy Policy
Protecting your personal information is our top priority. Read this policy to learn in detail how 777play collects, uses, and stores your information.
This privacy policy applies to all services, websites, and applications on the 777play platform. By using our services, you agree to the terms of this policy. If you have any questions about this policy, please contact us.
Table of Contents
Introduction
777play ("we", "our", or "the platform") is a trusted online gaming and entertainment platform in Bangladesh. We take the protection of our users' privacy very seriously. This privacy policy explains how we collect, use, store, and keep your personal information secure.
By using the 777play website, mobile services, and any associated platforms, you agree to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services and contact our support team with any questions.
Our privacy policy may be updated from time to time. For any significant changes, we will post a notice on our website and include the date of the update at the top of the policy. The longer your relationship with 777play, the more we value your trust.
What Information We Collect
We collect only the information that is necessary to provide and improve our services. The various categories of information are described below:
2.1 Information You Provide Directly
When you register with 777play or use our services, you may voluntarily provide the following information:
- Full name and date of birth
- Email address
- Mobile number
- Identity document details (national ID card or passport number — where applicable)
- Payment method details (bKash, Nagad, Rocket, Upay number or bank account details)
- The account password you set yourself
2.2 Automatically Collected Information
When you use our platform, we automatically collect certain technical information:
- IP address and device type
- Browser version and operating system
- Page visit time and session duration
- Game play history and transaction records
- Login duration and activity logs
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases we may receive information about you from payment processors or identity verification service providers. This information is used solely for the purpose of securing your account and preventing fraud.
How We Use Information
777play uses the information collected about you for the following purposes:
3.1 Operating and Delivering Services
- Creating and managing your account
- Processing deposits and withdrawals
- Providing uninterrupted gaming services
- Delivering bonuses, promotions, and rewards
3.2 Security and Fraud Prevention
- Protecting your account from unauthorized access
- Detecting and preventing suspicious transactions or activity
- Verifying identity and keeping accounts secure
- Implementing responsible gaming policies
3.3 Communication and Support
- Sending important account-related notifications
- Responding to your support requests
- Sharing relevant promotional information (in accordance with your consent)
- Informing you about service changes and updates
3.4 Service Improvement
We analyze user behavioral data to improve the experience on our platform, add new games and features, and provide personalized services based on user preferences.
Information Storage and Security
777play uses industry-standard security technology to ensure the protection of your information.
4.1 Technical Security Measures
- All data transfers secured through SSL encryption technology
- Modern firewall and intrusion detection systems
- Sensitive information stored in encrypted databases
- Regular security audits and vulnerability testing
- Two-Factor Authentication support
4.2 Data Retention Period
We retain your personal information only for as long as it is necessary or required to meet legal obligations. Even after an account is closed, some information may be retained for a specified period as required by law.
4.3 Administrative Security
Only authorized personnel may access your personal information, and only as needed to carry out professional responsibilities. All staff are bound by strict confidentiality agreements.
Please note: There is no guarantee that data transmission over the internet is completely secure. However, we take every possible measure to protect your information. It is also your responsibility to keep your password secure and to notify us immediately if you notice any suspicious activity.
Sharing Information with Third Parties
777play does not sell or rent your personal information. However, in certain specific cases, a limited amount of information may be shared with trusted third parties:
5.1 Service Providers
To operate our services, we use the following third-party services, with whom necessary information is shared:
- Payment processors (bKash, Nagad, Rocket, Upay and banking institutions) — to complete transactions
- Identity verification services — for account security
- Game software providers — to keep gaming services running without interruption
- Technology and infrastructure service providers — for platform operations
All of these service providers process information according to our instructions and may not use it for any independent purpose.
5.2 Legal Obligations
We may disclose relevant information as part of a court order, regulatory authority directive, or legal obligation. Such disclosure is always made within the legal framework and to the minimum extent necessary.
5.3 Business Changes
In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity. We will notify you in advance in such circumstances.
Cookie Policy
777play uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
6.1 Cookies We Use
- Essential Cookies: For session management, login security, and the basic functionality of the platform. Disabling these will make it impossible to use the service.
- Functional Cookies: To remember your preferences, language settings, and login information.
- Analytics Cookies: Collect anonymous statistics to monitor and improve our services.
- Marketing Cookies: To show you relevant promotional content based on your interests.
6.2 Cookie Controls
You can control or delete cookies from your browser settings. Please note, however, that disabling essential cookies may cause some important features of the 777play platform to not work properly.
Your Rights
As a user of the 777play platform, you have several important rights over your own personal information:
7.1 Right to Access Information
You may request a copy of the information we hold about you at any time. We will respond to your request within a reasonable time.
7.2 Right to Correct Information
If there is incorrect or outdated information in your account, you can correct it. This can be done through your profile settings or via our support team.
7.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information may be retained for a specified period due to legal obligations or the need to resolve ongoing disputes.
7.4 Right to Opt Out of Marketing Communications
You can stop receiving our promotional emails or messages at any time. This can be done through your account settings or by emailing [email protected].
7.5 Right to Data Portability
You may request to receive your personal information in a structured, commonly used format.
To exercise any of your rights, contact us at: [email protected] — our team will respond to your request within 30 days.
Protection of Minors
777play is a gaming platform intended only for those aged 21 and above. We do not collect or process information from minors.
We verify age during the registration process. If for any reason a minor's information enters our system, it will be deleted immediately and the associated account will be closed.
If a parent or guardian believes their child under the age of 21 has registered on our platform, please notify our support team immediately.
Policy Changes and Updates
777play reviews this privacy policy from time to time and updates it as needed. Reasons for changes may include:
- Changes to our services or business operations
- Changes to applicable laws or regulations
- Improvements in security or privacy technology
- Improvements based on user feedback and suggestions
For significant changes, we will provide a clear notice on our website. Continuing to use our services after the changes will be considered as your agreement to the updated policy.
We recommend that you visit this page regularly and stay updated on any changes to the policy.
Contact & Support
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us.
Our privacy team carefully reviews all requests and tries to respond as quickly as possible.
- Email: [email protected]
- 24/7 Bengali live chat support available
To learn more about our responsible gaming policy, please read our Responsible Gaming page. To learn about our complete terms of service, visit the Terms & Conditions page.